Code of Practice

The Australian Collectors and Debt Buyers Association (ACDBA) launched on 16 March 2016 its Code of Practice and Code Compliance Monitoring Committee Charter which is binding on all members.   

Developed in close consultation with a wide range of key stakeholders including government, regulators, consumer groups and ACDBA members the objective of the Code is to improve the collections environment for both consumers and the industry by:

  • ensuring best practice and good, open and transparent governance in the application and administration of the Code;
  • providing a benchmark for professional behaviour and conduct in connection with ethical and compliant collection activities; and
  • supporting the principles of the Code and identifying the actions that must be taken where a breach of the Code occurs.

The Code complements laws and regulatory guidance applicable to Australian collectors and with some obligations sets higher standards for members to maintain.

By subscribing to the Code, ACDBA members make an important public commitment to their customers as to the value they place on acting ethically and responsibly, embracing strong corporate governance and standards when collecting and buying Consumer Debt including adopting fair and respectful collection practices and maintaining protection of customer privacy.

The Code Compliance Monitoring Committee (CMC) investigates alleged breaches of and monitors compliance by Subscribers to the Code.  The CMC comprises an Independent Chair and a member to represent the interests of Consumers and a member to represent the interests of Subscribers.  

The CMC publishes an Annual Report available for download below.

Complaints about an alleged breach of the Code should be addressed to:

Compliance Manager | ACDBA Code of Practice
C/- Australian Collectors & Debt Buyers Association
PO Box 295 WARATAH NSW 2298
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 02 4925 2099

 Details of the 2019 Independent Review of the Code are available here.

ACDBA Code of Practice
ACDBA Complaints Handling Process Information Sheet
CMC Annual Report for year ended 30 June 2018