At 30 June 2022 collection firms in Australia were handling nearly $21 billion in debt represented by 7.9 million files under management. Contingent collections were 65% of accounts and 39% of debt compared to purchased collections at 35% of accounts and 61% of debt.
Cumulatively, the industry made more than 104 million consumer contacts in FY2022 being phone calls, text messages, emails, online portals, non-statutory and statutory letters. Survey participants reported collecting over $1.4 billion from accounts under management in FY2022, had $2.6 billion in accounts under payment arrangements and wrote off $29.3 million due to hardship.
Click here to view the complete results of the Industry Data Survey for FY2022 conducted by ACDBA, additionally an analysis over a 10 year period of complaints received by ACDBA members and how they were resolved is available here.
Useful information on the collections and debt buying industry can be reviewed in the following documents:
10 Year Snapshot of Complaint Data (FY2013 to FY2022)
Research into the Australian Debt Collection Industry released May 2015 by ACCC
