Industry Demographics

At 30 June 2020 collection firms in Australia were handling more than $28 billion in debt represented by 16.7 million files under management - being both contingent and purchased debts.  Contingent collections were 82% of accounts and 44% of debt compared to purchased collections at 18% of accounts and 56% of debt.

Cumulatively, the collections industry made more than 110 million consumer contacts in FY2020 - contacts included phone calls, text messages, emails, online portals, non-statutory and statutory letters.  Survey participants reported collecting almost $2.4 billion from accounts under management in FY2020, had $2.9 billion in accounts under payment arrangements and wrote off $31.3 million due to hardship.

Click here to view the complete results of the Industry Data Survey for FY2020 conducted by ACDBA, additionally an analysis over a 10 year period of complaints received by ACDBA members and how they were resolved is available here.

Useful information on the collections and debt buying industry can be reviewed in the following documents:

ACDBA Data Snapshot FY2020

10 Year Snapshot of Complaint Data (FY2011 to FY2020)

Research into the Australian Debt Collection Industry released May 2015 by ACCC