ACDBA members routinely enter into service agreements with their clients which provide:
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Performance standards, including quality management systems
- Duties, obligations and warranties
- Compliance with relevant legislation – including the Trade Practices and Fair Trading Acts, Consumer Credit Code, Privacy Act and ASIC/ACCC Debt Collection Guidelines
- Compliance with industry codes - including the ACDBA Code of Practice and the Banking Code of Practice
- Dispute resolution procedures
- Reporting obligations
- Auditing requirements
