Australian Collectors & Debt Buyers Association

Australian Collectors & Debt Buyers Association

WELCOME

The Australian Collectors and Debt Buyers Association (ACDBA) was established for the benefit of companies who collect & buy debt.  ACDBA's work in improving the collections environment (legislative and regulatory) provides appreciable benefits to members, clients and other practitioners.

Membership in ACDBA is voluntary and open to all interested collectors & buyers.

NEWS

Services Australia Tender: External Debt Collection Agents

A recent media article about a tender for debt management services to supplement the internal activities of Services Australia in managing and collecting debt owed to the Commonwealth suggested successful tenderers “must continuously compete to beat rigorous financial targets for recovering money from customers”.

Measuring performance is integral to the success of any outsourced arrangement particularly in this case for Services Australia and its customers, many of whom may be in vulnerable situations.

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10 December 2020

SUBMISSIONS

An important role for ACDBA is the provision of submissions to legislators and regulators providing an informed perspective from the industry with a view to improving the collections environment for all participants in the collections and debt buying industry in Australia.

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